Executive Order institutionalizing 24/7 8888 complaint hotline signed.
President Rodrigo Duterte has signed the Executive Order which institutionalize ‘8888’ as a complaint hotline and it will operate 24 hours daily.
Through the EO, the President formally ordered making “8888” as the hotline which will accommodate the complaints of the residents.
When Duterte delivered his first State of the Nation Address (SONA) in July, he announced that the residents who have complaints against government offices can contact the said hotline.
On August 1, the 8888 hotline as well as 911 emergency number started serving the needs of the public.
Executive Order No. 6 was signed on October 14.
It states that the 8888 Citizens’ Complaint Center serves as “a mechanism where citizens may report their complaints and grievances” on red tape, corruption of any national government agency, government-owned or –controlled corporation (GOCC), government financial institution (GCI), and related offices.
The Office of the Cabinet Secretary (OCS), currently occupied by Leoncio Evasco Jr. will be the lead agency for the complaint center who will direct and supervise its operations.
But it will also have coordination and collaboration with other government agencies and existing public feedback mechanisms.
Based on the said EO, the complaint center will have the following communication channels:
It will operate 24/7 excluding holidays and work suspensions.
Through the complaint center put up, a citizen should be referred to the concerned government agency or office for appropriate action. The concerned agency should have a concrete and specific action on the complaint within 72 hours (3 days) from receipt of concern.
When circumstances allow, the complaint center should provide advice or to the citizen until there is a resolution to his or her complaint.
The OCS will then submit a report to the President within six months from the effectivity of the EO. Through the Office of the Special Assistant to the President (OSAP), quarterly reports on activities and accomplishments will be submitted to the President.