Recently, PAL received a lot of negative criticism after Karlie Kloss slams their bad service of delaying her flight back to Canada. The international model lambasts the airlines by posting her complaints saying, ‘PAL has the worst customer service of all time. Most budget airline. Rude and disrespectful. Shame on you PAL.’
https://twitter.com/karliekloss/status/740038416725868544/photo/1?ref_src=twsrc%5Etfw
And now here’s the real deal. PAL should not back down on their rules JUST because of her! The airlines issued a statement saying “Sorry” to hear that the international model missed her 12:15 AM flight on June7, it was noted the Kloss missed the closing of the check-in counters at the JFK International Airport.
The airline’s policy was to close the counters at JFK an hour before the departure, or 11:15 PM on June 6. PAL said the international model arrived at 11:40.
Usually, big airlines do not publicize their responses to individual complaints, but because Kloss has large followers on Twitters one of the venues of her complaints.
“Philippine Airlines values all of its passengers and we have exerted all efforts to reach out to Ms. Kloss. Our purpose is to explain the operational limitations at airports including cut-off times for check-in and boarding of passengers,” PAL said in its statement.
“We are happy to note that Ms. Kloss has gracefully responded to PAL’s initial communication. The airline has likewise sent her a formal letter stating that there was no deliberate intention to cause her any disservice,” it added.
PAL said it was also extending “assistance to facilitate the refund of her unused ticket or to facilitate the rebooking of her flight.”
CLEARED. It was all her fault, therefore, no need for the airlines to make amends with an apologetic offer refunding the amount of Kloss’ ticket.
CLAUDE LUCAS C. DESPABILADERAS, of Inquirer.net expressed her sentiments with regards to the issue saying:
“Allow me to share my experience with another local airline last April 19. I missed my 4:30 p.m. flight to Davao because I arrived late at Naia Terminal 3 in Pasay. At the check-in counter around 4:10 p.m., I was told that I could not be allowed to board the plane in adherence to the airline policy that passengers should check in 45 minutes before the time of departure.”
She also said that the personnel pointed out,the rules were printed on her ticket or flight info brochure, which she ignored. As a result, she paid more than P8,000 for her to rebooked for the 7:10 PM flight.
“It was an expensive lesson learned by a nonfrequent flier,” she ended her statement.
Back to PAL. It is really a no-no to offer the international model a refund ticket. In response to her “DAMAGING” criticism on PAL, the airline should have issued a statement to the public explaining the truth about the incident.
This is also a lesson to Kloss that she cannot expect to get special favors all the time just because of her status.
“RULES ARE RULES.”
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